Managing Your Practice > Managing Collections
To customize the form for your practice, edit the collection form to include the names of the collection agencies that you work with.
Practice modifying and editing forms in the PracticeWorks Tutorial before making changes that affect your actual data. Verify that you have a good backup of your data before starting this process.
When using this form, do not select collection efforts complete unless the agency has made a full recovery of the outstanding amount including the collection fees. Marking the agency complete removes their listing from the report.
To revise the list of collection agencies:
Select Experts > Automation Expert > Responses > Forms.
In the Description column, select Sent to collection agency.
Click Edit form.
In the Form Definition window, locate the Form Contents section and click Collection agency.
Click Edit Question.
Under Possible Choices, edit the options as desired.
Click OK to save the changes.
Click OK to exit from the Form Definition window.
Click Cancel to exit from the Form definitions pick list.
To use the Sent to collection agency form, AutoLink it to the Actions button on the Clipboard and add a “Display Form if present” AutoLink to the “Create a new appointment” system event. Doing so will notify your staff of the account holder’s collection status if the patient calls to schedule an appointment.
Entering a Check from a Collection Agency
Counting Patients Sent to Collections
Using the Accounts Still in Collections Contact Expert