Managing Your Practice > Managing Collections

Using the REFUND Code

To process a returned check fee from a collection agency, use the REFUND code to take the "payment" off the patient's ledger. Identify the fee code that your practice uses to zero out the balances of accounts that have been sent to collections, and use that same code to zero out the patient's balance once again.

Tip

You might need to correct the original ledger entry. If the "payment" occurred some time ago, run the Daily and Periodic Reports again with the adjusting entries listed.

Related Topics

Managing Collections

Writing Off a Balance

Entering a Check from a Collection Agency

Counting Patients Sent to Collections

Using the Accounts Still in Collections Contact Expert

Using the Sent to Collection Agency Form

Creating a Prompt for Patients in Collections

Turning Off Statement Printing for Collections Accounts