Managing Your Practice > Managing Collections
To process a returned check fee from a collection agency, use the REFUND code to take the "payment" off the patient's ledger. Identify the fee code that your practice uses to zero out the balances of accounts that have been sent to collections, and use that same code to zero out the patient's balance once again.
Put a Yellow Sticky note on the ledger to indicate the patient's total balance at the time of the transaction.
You might need to correct the original ledger entry. If the "payment" occurred some time ago, run the Daily and Periodic Reports again with the adjusting entries listed.
Entering a Check from a Collection Agency
Counting Patients Sent to Collections
Using the Accounts Still in Collections Contact Expert
Using the Sent to Collection Agency Form