Scheduling Appointments > Scheduling Appointments for New Patients

Handling Broken Appointments for a New Patient

If a new patient does not keep the appointment, select one of the following options:

• Reschedule the appointment:You can cancel and reschedule the appointment. See Rescheduling Appointments for more information.

• Place the appointment in the Pending List for future rescheduling:You can cancel the appointment and place it in the pending appointments list. See Cancelling Appointments for more information.

• Delete the new patient:You can set up the software to delete the new patient and new account records automatically when the Failed Appointment Report is generated. Information referencing the failed appointment is included in the report. To delete this information automatically, select Delete new patients/accounts when appointments are failed in the Scheduler Settings window. See Setting Scheduler Defaults.