Creating a New SMS Reminder Template

To add a new SMS reminder template:

In Patient Bridge, click Communications.
Click Reminders.
Click Manage Templates.
Click Add Template.
From the Format drop-down list, select SMS.
In the Name field, enter a name for the new template.
From the Template Type drop-down list, select Outbound Only (1 way)Outbound Only (1 way) or Interactive (2 way)Interactive (2 way), as required.

The Interactive option enables patients to respond to the reminder message by replying with the word CONFIRM. This option does not allow you to replace the phone number with a more descriptive name.

The Outbound Only option does not allow patients to reply to the reminder message. With this option, you can enter a reference of up to 11 characters that replaces the outbound phone number with a more descriptive identifier, such as Dentist.
Type your message in the Content field. If you want to include any patient data, select the appropriate option from the Data menu on the right side. If you want to include a link to a form collection, select {VwrLink} from the Forms menu on the right side.

If the total message length, including patient-specific data, is longer than 159 characters, multiple messages are sent, and you are charged for each one separately.