Patient Bridge > Recalls

Creating a New SMS Recall Template

To add an SMS recall template:

1. In Patient Bridge, click Communications.

2. Click Recalls.

3. Click Manage Templates.

4. Click Add Template.

5. From the Template Format drop-down list, select SMS.

6. In the Template Name field, enter a name for the new template.

7. From the Template Type drop-down list, select Outbound Only (1 way)Outbound Only (1 way) or Interactive (2 way)Interactive (2 way), as required.

   The Interactive option enables patients to respond to the reminder message by replying with the word CONFIRM. This option does not allow you to replace the phone number with a more descriptive name.

   The Outbound Only option does not allow patients to reply to the reminder message.  With this option, you can enter a reference of up to 11 characters that replaces the outbound phone number with a more descriptive identifier, such as Dentist.

8. Type your message in the Content field.  If you want to include patient data, select the appropriate option from the Insert merge fields drop-down list.

• If the total message length, including patient-specific data, is longer than 159 characters, multiple messages are sent, and you are charged for each one separately.

9. Click Save.

 

Related Topics

Creating a New Email Recall Template

Creating a New Letter Recall Template

Creating a Recall Task

Creating a Recall Group