Getting Started > Setting Up Security Features > Setting the Office Wide Security Options
If an employee makes five failed attempts to log in with a valid user name and invalid password, the employee is locked out of PracticeWorks for ten minutes. During those ten minutes, that user name cannot be used to perform any functions in the software that require a user name and security level.
If you have a security access level of 10, you can restore a locked-out user’s access:
From the File menu, select Security > Unlock locked out employees. The Unlock Employees window is displayed.
Select the employee for whom you want to restore access, and click Unlock.
Setting the Office Wide Security Options
Enabling Strong Password Protection