Resolving an Accounts Receivable Mismatch

This message can appear when the practice makes an adjustment to a previous month's A/R. The change affects the ending total for that month, and creates a conflict with the ending total as previously reported on an earlier printout of the month's A/R.

To resolve an Accounts Receivable mismatch:

Verify that the office has a good backup.
Close PracticeWorks on all computers.
Select Start > All Programs > CS PracticeWorks > Utilities.
Click TOTALS RECALCULATOR.
Deselect Verify A/R Administrators.

Selecting the Verify A/R Administrators option can reset all existing account aging.

Select Full logging.
Select Zap DR-BAL.DAT.
Click Run now. When the utility is complete, the Totals Recalculator Log File message is displayed.
Click No. The Totals Recalculator window is displayed.
Click Close. The PracticeWorks Utilities window is displayed.
Click Close.
Launch PracticeWorks.
Reprint the report on which the error message appeared.