Using the Financial Functions -- Adjustments Window

The Financial Functions — Adjustments window enables you to correct posting errors, transfer balances, issue refunds, and post discounts and write-offs. More...More...

The software contains 11 adjustment types. All of the adjustment types require you to enter a comment to indicate why the adjustment is being made. In most cases, the software automatically provides a default comment with details about the adjustment.

Adjustments are classified into the following categories:

Transaction AdjustmentsTransaction Adjustments

Transaction adjustments display a list of posted transactions in a grid, enabling you to select the specific transaction needing adjustment. Transaction adjustments reverse the selected entry. If a transaction is split, both the responsible party and insurance amounts are adjusted automatically.

After you select a transaction from the grid, the software displays a window describing the accounts affected by the adjustment. Transactions that are adjusted before a statement is printed do not appear on the statement. Charge adjustments, payment adjustments, contract charge adjustments, and late charge adjustments all use the transaction input display.

When making an adjustment using one of the transaction adjustment types, the Doctor, Assistant, Clerk, and Location fields display without drop-down lists. When you move the mouse over the transaction grid, the names of the doctor, assistant, clerk, and location that were credited with the original transaction display in these fields.

Select View > Active Header from the menu bar of the Financial Functions — Adjustments window to turn this feature on or off.
Balance AdjustmentsBalance Adjustments

Balance adjustments are not related to a specific transaction but, instead, affect the patient’s total balance, current balance, or both. Refunds, discounts, and write-offs are all examples of balance adjustments. The adjust aging and location change functions are also considered balance adjustments.
TransfersTransfers

Transfers enable you to move money between patients, responsible parties, and insurance carriers. Most transfers allow you to move money only within the family account. The responsible party to responsible party transfer is the only transfer that enables you to move money to an account outside of the family account.

To make an adjustment:

Click the Financial Functions button in the patient chart. The Financial Functions — Charges and Payments window is displayed.
Click the Adjustments button.
Select the type of adjustment you want to make. More...More...
The right side of the window changes to display the appropriate input options based on the adjustment type selected. Some adjustment types, such as discounts, write-offs, and transfers, display additional options that enable you to clarify the specific type of adjustment you are making.
- For most types of adjustments, you can type 0 in the adjustment field to reset the adjustment amounts, if you entered an amount in error.
The patient information section also changes, depending on the adjustment type. In some cases, the drop-down boxes are replaced with display boxes that do not allow changes, and in other cases they are disabled or removed from the window.