Performing Insurance Functions > Using the OrthoTrac Electronic Claim Service > Methods of Correcting Electronic Claim Errors
Discarding an Electronic Claim Batch
You can discard an electronic claim batch and create a new batch without retrieving a Transaction Report. ExampleExample
You create a claim batch, and several errors must be corrected. Instead of correcting each individual claim in the Edit/View Electronic Claims Maintenance window, you can remove all of the claims from the batch, fix the errors in the original claims stored in the patient charts, and generate the batch again.
If you discard an entire batch, you must correct all claim errors in the patient chart. The Transmission Report provides a list of claims and any errors reported on each claim.
Print this report before discarding the claim batch.
When you discard a claim batch, the software automatically resets each claim. The printed/created date stored in the Claim History window is removed. This saves a step when correcting claims in error, so they will be created in the next batch transmitted to the clearinghouse.
Clicking the close button in the upper-right corner of the Electronic Claims Maintenance window does not save changes when discarding a claim batch.
To discard a batch:
From the Edit/View Electronic Claims Maintenance window, select a claim and click Remove. The Remove icon
is displayed in the Status column,
indicating that the claim was removed. Repeat for all claims.Click Close. The software displays a prompt, asking if you want to discard the batch.
Click Yes. The claim batch is removed from the Electronic Claims Maintenance window.
Methods of Correcting Electronic Claim Errors
Correcting Errors from the Edit/View Electronic Claims Window