Performing Insurance Functions > Using the OrthoTrac Electronic Claim Service > Methods of Correcting Electronic Claim Errors
Correcting an error from the Edit/View Electronic Claims Maintenance window works best with a minor correction to only one or two claims. If you have many errors, this method is not recommended, as changes made to claims in the Edit/View Electronic Claims Maintenance window are NOT saved to the original claim stored in the patient chart. You must access the patient chart to correct the claim so that the problem does not recur the next time you generate a claim.
If only one or two minor errors are preventing you from transmitting the batch, fix the errors on the Edit/View Electronic Claims Maintenance window, transmit the batch, and use the Transaction Report you printed previously as a guide to which patient charts you must correct.
To correct errors:
From the Edit/View Electronic Claims Maintenance window, double-click on the line containing the claim error to open the Editing Claim Form window.
Make the necessary changes and click OK to close the window and update the claim. When the error is corrected, the Error icon does not display.
Remember to open the patient chart and correct the original claim to prevent the error from recurring the next time you generate a claim.
When you have corrected the errors, click Transmit Electronic Claims.
Methods of Correcting Electronic Claim Errors
Removing Errors from the Batch