WinOMS, a Sensei product, uses the Microsoft Windows operating system. See the WinOMS online help for more information.
As you prepare to use the software, you will work with our trainers and members of the Implementations, Conversions, Configurations, and eServices teams.
A member of the Implementations team will call you to schedule and then confirm training dates and times and to provide the hardware requirements and an overview of the installation. He or she will also interview you in preparation for training.
If you transfer data electronically, a member of the Conversions team will help you with the following things:
Submit data for a test conversion.
Answer questions about how you use your software.
Install a test conversion.
Sign a document stating that you are aware of what will be converted.
Submit data for a final conversion at least four days prior to the start of training.
A member of the Configurations team will contact you to customize your software by having you complete practice-specific worksheets and by setting up your procedure codes and schedule.
A member of the eServices team will contact you to set up services to submit claims and statements electronically and to send credit card transmissions.
Your trainer will review the training agenda with you and will train you on the software.
Back up your data every day. You should have a backup for each day of the week, with copies stored off-site. Keep your backups in a fire-resistant safe.
Note: Customer Support does not provide assistance on your backup procedures.