SoftDent, version 15.0.2, includes enhancements in the following areas:
A Submit Real-Time for immediate payor response option has been added to the Submit Primary and Submit Secondary windows that are displayed when you submit an electronic claim.
If you use the Real Time Claim Submission service, select this option, and click OK. The eServices window is immediately opened, and the Real Time claim submission process begins.
When the process is complete, a Claim Status window is displayed, showing whether the claim has been paid and the amount that was paid.
The report that is returned from the insurance company during Real Time Claim processing is added to the patient's document tree in the Real Time Claim Responses folder.
A Real Time Claims Capable option has been added to the Information tab of the Insurance Company window. This option is disabled and unchecked if your office does not use the Real Time Claim Submission service or if the insurance company does not support Real Time Claims.
See Submitting Claims for more information.
The Carestream ePayments service is in full compliance with the Payment Card Industry (PCI) Data Security Standard (PCI DSS). PCI has developed security standards for handling cardholder information, and the ePayments service adheres to the PCI DSS requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures.
When editing credit card payments, you must now click the View Credit Card Info button to review a patient's credit card information. The patient's credit card number is masked, with only the last 4 digits exposed, enabling you to see what card a patient has on file.
Several Dr Signature on File options have been added to insurance windows:
An Accept Dr Signature on File option has been added to the Claim Filing tab of the Insurance Plan window (List > Insurance Plan > Claim Filing). This setting enables you to specify whether a plan accepts Signature On File for the Billing and Treating Drs signature areas on a claim form.
A Dr Signature on File option has been added to the Status tab of the Claims window (List > Claim > Status). If the current open claim is a primary claim, this option uses the primary plan's Dr Signature on File setting. If the current open claim is a secondary claim, this option uses the secondary plan's Dr Signature on File setting. In either case, you can manually change the setting before submitting the claim.
A Dr Signature on File option has been added to the Status tab of the Completed Claims window (List > Completed Claim > Status). This option reflects the state of the claim's Dr Signature on File setting when the claim was submitted.
All SoftDent forms that are based on the standard 2006 ADA Dental Claim Form are updated to print Signature on File in box 53 (Treating Dr Signature).
All SoftDent forms that are based on the standard CMS 1500 Medical Claim Form are updated to print Signature on File in box 31 (Signature of Physician).
See Adding Insurance Plans and Checking Claim Status Information for more information.
The latest edition of the Current Dental Terminology (CDT-2013) codes is included with this version of SoftDent.
When the CDT-2013 codes are installed, the following things occur:
Thirty-five new codes or categories are added to the database.
Thirty-seven modifications to the nomenclature or descriptor of existing codes or categories are made.
Twelve codes are removed.
Also, a Display Additional Info option has been added to the Express bar in the ADA/Transaction Codes window (List > ADA Codes > double-click a code > click OK). The ADA has provided additional information for some codes, and if you are viewing a code in the ADA/Transaction Codes window and the Display Additional Info option is enabled, you can click the option to view the additional code information.
When you open the software for the first time, a CDT 2013 End User License Agreement window is displayed. Read the license agreement carefully. If you agree to the terms, click I Agree to load the new codes.
The CDT-2013 code set has been replaced by the CDT-2023 code set.
See Using CDT Codes and Viewing ADA Code Descriptions for more information.
The ADA Dental Claim Form has been revised to incorporate key changes to the HIPAA standard electronic dental claim transaction.
The form enables dentists to include a diagnosis code (ICD-9-CM) when a specific diagnosis may have an impact on the adjudication of a claim; for example, when a procedure might minimize the risk associated with a patient’s oral health and a systemic health condition.
Select 200 # STANDARD ADA FORM 2012 Laser Form from the Insurance Forms Selection window to use the new form.
See Selecting Insurance Forms for more information.
Some insurance companies are requesting that discounts posted to the patient's ledger be printed on the claim form.
For example: A patient comes in for a given procedure and is charged a fee but is also given a discount to waive the patient copay. In this case, the claim form would need to include the procedure being submitted as well as the line item for the discount that was provided.
A Print discount transactions on claim option has been added to the Claim Filing tab of the Insurance Plan window. If this option is selected, and the discount transaction is listed in the Discount Schedule window (System > Discount Schedule) and the date of service falls within the claim submission dates, the discount is printed on the claim.
See Adding Insurance Plans and Printing Discounts on a Claim Form for more information.
New York Medicare requires the word "SAME" in box 7 of the New York Medicare Claim form if the patient and insured are the same person, and in box 4 if the patient is the insured person and Medicare is the secondary insurance.
The New York Medicare form—24 # NY Medicare CMS-1500 2006 Preprinted Laser Form—has been changed to meet this requirement.
See Selecting Insurance Forms for more information.
A Show Ins Company option has been added to the list of options in the Patient list and Patient windows, and the Scheduler. The option enables you to access the insurance company information for the selected patient. If a patient has more than one insurance, a window is displayed, asking you to select the insurance information you want to view.
See Understanding Patient List and Patient Window Options for more information.
You can now scan multiple pages into SoftDent without having to scan one page at a time or respond to multiple prompts. After you feed in all of the pages to your multi-page scanner, SoftDent creates a document containing an image of each scanned page.
See Adding a Multi-Page Document for more information.
A Cell Phone field has been added to the Patient and Account sections of the routing slip.
A Cell Phone field has been added to the patient and guarantor sections of the Patient Medical History form.
A patient's next recare date is now displayed in a Due on or after: mm/dd/yy section in the Recare Info column of the Patient Recare reports.
See Running Recare Reports for more information.
A new report—Patient Last Visit—has been added to the Patient Reports menu. The report enables you to produce a list of patients having a last visit date within a date range you specify.
See Running the Patient Last Visit Report for more information.
Additional information has been added to the Account Aging report which enables you to more clearly see your office's outstanding income.
The following changes have been made:
When you run the report with the Show Details of Individual Accounts option selected, new columns are displayed on the report:
Amt Due -- Displays the amount due on each account listed on the report.
PrePayments -- Displays any amounts prepaid against expected insurance for the accounts listed on the report.
The Accounts Receivable section has been expanded to include a total of all the debit account balances (without credit balances factored in).
The Outstanding Insurance Breakdown section has been expanded to include a total of the outstanding income for the practice. This is calculated by adding the total outstanding insurance and the total amount due of each account and then subtracting any prepayments that have been made.
These changes enable you to see that your debit balances match your total outstanding income. Both of these amounts are displayed in blue.
See Running the Account Aging Report for more information.
If you have entered a patient's preferred name in the Nickname field on the Patient window, the nickname is now displayed in parentheses at the top of the patient chart.
Previously, if a staff member forgot his password, it was necessary for all staff members to exit the software so that the Display Encoded Passwords utilty could be run. The utility produces a list of encrypted numbers that a SoftDent support technician can use to identify the staff member's password. Now, you can access the utility without having all members log out of SoftDent.
See Recovering a Password Without Exiting SoftDent for more information.