Submitting and Tracking Claims > Submitting Dental Claims

Checking Claim Status Information

You can check the status of a claim when you submit it or after you submit it.

To check the status from the Claims window, click the Status tab or press Ctrl + Tab.

The following information is displayed:

• Account guarantor

• Insurance plan

• Claim status

• Form number

• eVerifications insurance eligibility capability

• If the current open claim is a primary claim, the Dr Signature on File option uses the primary plan's Dr Signature on File setting. If the current open claim is a secondary claim, the Dr Signature on File option uses the secondary plan's Dr Signature on File setting. In either case, you can manually change the setting before submitting the claim.

Claims have the following statuses:

• Open Primary: Primary insurance is not complete.

• Open Secondary:Secondary insurance is not complete.

• Complete:Claim has been paid.