Recalling Patients > Running Recall Reports

Merging the Recall List Using the Letter Expert

You can merge the list of patients needing recalls with specific letter types using the Letter Expert.

To merge the recall list with letters:

1. Select an option:

2. To generate a list of patients who are due for normal recall:Select Reports > Recall/Appt > Last Exam.

3. To generate a list of patients who are due for User-Defined recall:Select Reports > Recall/Appt > Perio.

If you have not set up your Recall System or have upgraded from a previous version of the software and are running the first Recall report, the System Setting - PostCard Options window is displayed. Select an option and click OK. For more information, see Setting Up Recalls.

• If you change the name of your Normal Recall or User-Defined Recall system, the name of the report changes. For example, if the name of your User-Defined Recall system is Ortho, select Reports > Recall/Appt > Ortho.

The Report Format window is displayed.

2. Select Letter Expert and click OK. The Recall To Letter Expert Setup window is displayed.

3. To change the report title, type a name in the Title field.

4. In the Notices section, select an option:

5. To update the patient record each time the patient is included in the Recall report:Select Update Notices Sent Count. Each time a patient is included in the Recall report, the Notices field on the Recall tab of the patient record is updated. This enables you to identify the number of notices sent to a patient.

6. To indicate which patients should be included in the report:

   • Select 0 Previous Notices to recall patients due to receive notice 1.

   • Select 1 Previous Notice to recall patients due to receive notice 2.

   • Select 2 Previous Notices to recall patients due to receive notice 3.

   • Select 3 or more Previous Notices to recall patients who have already been sent 3 (or more) notices.
     
     Note: You can select more than one checkbox at a time. To recall patients who are due to receive their first, second, or third notice, select the 0 Previous Notices, 1 Previous Notice, and 2 Previous Notices checkboxes.

5. In the Dates section, select a date range for the report.

6. In the Patient Names section, select the start and stop last names from the drop-down lists to generate the recall list for a specific alphabetical range of patients.

7. In the Providers section, select the provider identification number from the drop-down list to generate the recall list for a specific provider. To generate the recall list for all providers, select 999 from the drop-down list.

8. To include only patients assigned to the doctor specified in this section:Select Search Patient’s Doctor. If you do not select this option, the report includes patients assigned to all providers.

9. To include only patients assigned to a specific hygienist:Select the hygienist from the drop-down list, and select Search Patient’s Hygienist.

8. In the Patient User Codes section, type the user codes for patients you want to include or exclude from the report.

9. By default, user codes C (collections), I (inactive), L (legal case), and N (do not recall) are displayed in the Exclude field.

9. In the Recall Tracking section, select an option:

• To post recall code 103000.92 to the ledger of each patient included in the recall report:Select Post a RECALL SENT code to the patient's ledger.

• To add a Recall Sent contact to the contact list of each patient included in the recall report:Select Add a RECALL SENT contact to the patient's list of contacts.

• To add a Recall Sent clinical note to the chart of each patient included in the recall report:Select Add a RECALL SENT clinical note to the patient's chart.

10. If you are printing labels, in the Options section, select Print Labels during Merge, and type the number of lines to print on each label in the Lines Per Label field. The default value is 6.

11. Click OK. The Letter Expert Template Selection window is displayed.

12. Select a template from the list and click OK. The Letter Expert Merge window is displayed.

13. Select the set of letters you want to merge from the list and select an option:

14. To merge and print the letters:Click Print. The SoftDent Merge Wizard is displayed. Click Start Merge and follow the on-screen instructions.

15. To batch the letters to merge and print later:Click Save. The SoftDent Merge Wizard is displayed. Click Start Merge and follow the on-screen instructions.