Credit card payment plans have received enhancements in several areas, including:
Payment plan windows
Reports
Practice Central
Security
Several windows dealing with credit card payments have changed.
The Credit Card Payment Plan—Terms window has been updated. Enhancements include:
The ability to have the patient pick a payment:The ability to have the patient pick a payment:
A Patient Picks Payment checkbox has been added to the Credit Card Payment Plan—Terms window. This option enables the patient to specify the monthly payment he wants to make. For more information, see Setting Up Credit Card Payment Plans.
A Down Payment field has been added to the Credit Card Payment Plan—Terms window. This field enables the patient to give you a down payment for the credit card plan. The down payment is charged to the patient's credit card when you create the payment plan. For more information, see Setting Up Credit Card Payment Plans.
The Credit Card Payment Plan—CC Payment window has been updated. Enhancements include:
By right-clicking on a credit card payment, you can edit the amount or date, add a payment, or split a payment. For more information, see Reviewing and Editing Payments in a Credit Card Payment Plan.
The ability to view unallocated payment amounts:The ability to view unallocated payment amounts:
A section has been added to the bottom of the Credit Card Payment Plan—CC Payment window that lists any unallocated payment amounts that result from editing payments.
The following fields have been added:
Payment Plan Amount—Displays the total amount of the payment plan.
Sum of Payments—Displays the sum of all authorized, settled, and unauthorized payments. Payments that have been voided or which have failed authorization are not included in this total.
Unallocated—Displays the difference between the payment plan amount and the sum of payments. If the sum of payments is greater, the unallocated amount is displayed as a negative number.
These totals are updated as you edit payments.
The Batch Authorization window has been renamed the Recurring Credit Card Payment Details window and has been updated. Enhancements include:
The ability to view and sort credit card payments.The ability to view and sort credit card payments.
You can view and sort credit card payments and access the payment window for a specific payment type. For more information, see Using the Recurring Credit Card Payment Details window.
The Recurring Credit Card Details window can be accessed using the following methods:
By clicking the Recurring Credit Card Payments header in Practice Central.
By selecting Reports > Accounting > Recurring Credit Card Details from the menu bar.
By running the Credit Card Settlement report.
For more information, see Using the Recurring Credit Card Payment Details window.
Credit card payment plan indicators have been added to several windows in the software to let you know if the patient or account has an active payment plan. Areas with indicators include:
Two new reports dealing with payment plan information have been added to the software, and several existing reports have been updated to include payment plan information.
The following reports have been added to the software:
Payment Plan Consent FormPayment Plan Consent Form
This form is accessed from the Credit Card Payment Plan window and authorizes your office to keep a patient’s signature on file and charge his credit card on a recurring basis.
For more information, see Printing a Payment Plan Consent Form.
Payment Plan ReportPayment Plan Report
The Payment Plan report contains information similar to that of the Account Budget Plan report.
The report generates a list of credit card payment plan information, including a summary of the outstanding payment plan balance, the number of payments due, and the average monthly income generated from payment plan payments.
For more information, see Running the Payment Plan Report.
Payment plan information has been added to the following reports:
Account Aging ReportAccount Aging Report
The Account Aging report has been updated to include credit card payment plan charges.
The Bdgt Pln column header now reads as Bdgt Pln/CC Plan.
Credit card payment plan balances (not including balances attached to budget plans) for the account or the account’s patients are included in the Bdgt Pln/CC Plan column amount. Example:Example:
Any budget plan amounts for the account are displayed in the column as well.
If a payment plan balance is included in the Bdgt Pln/CC Plan amount, an asterisk is displayed next to the balance to indicate that this balance includes credit card payment plan charges.
No change will be made to the account’s balance. The balance for the account will not be reduced by the amount of a credit card payment plan.
The payment plan amount is included in the Accounts Receivable section of the report.
For more information, see Accounting Reports.
Practice Summary ReportPractice Summary Report
A new section, labeled Total amount outstanding on Credit Card Payment Plans (excluding budget plans), has been added to the Receivables Summary section of the Practice Summary report.
This section displays the total of all credit card payment plan balances, excluding credit card payment plan balances linked to budget plans.
For more information, see Practice Management Reports.
Transactions For a Period ReportTransactions For a Period Report
A new code type of C has been added to the Transactions for a Period report and is used to denote recurring credit card payments.
In the Code Types section, a C code has been added to the field by default; all transactions marked with a C are automatically included on the report.
If you remove the C from the field, transactions marked with a C are not displayed on the report.
All automatic credit card transactions are labeled with a C when displayed on the report.
Automatic transactions are credit card transactions ending in .91 and .92.
The C is in addition to the letter with which the transactions are currently labeled. Example:Example:
For more information, see Accounting Reports.
Electronic and paper statements have been updated to include the credit card payment plan balance.
The Please Pay amount on the account billing statement has been updated to exclude credit card payment plan balances. A note indicates the amount on the credit card payment plan.
The amount next to the Total on Credit Card Payment Plans line is the sum of the account credit card payment plan and any patient credit card payment plans set up. This is the amount by which the Please Pay amount is reduced.
For more information, see Handling Billing Statements.
A Recurring Credit Card Payments section has been added to Practice Central that displays recurring credit card payments which are due to be authorized.
To view the Recurring Credit Card Payments section in Practice Central, the following conditions must be met:
You must have Show Recurring Credit Card Payments security permission.
The Recurring Credit Card Payments option must be selected in the Practice Central Preferences window.
Date to be Authorized
Patient/Account First Name and Last Name
Payment Amount
If the payment is the first payment, *First Payment* is displayed after the amount.
If the payment is the last payment, *Last Payment* is displayed after the amount.
If a payment is the first and last payment, both phrases are displayed after the amount.
If the credit card is expired, *Expired* is displayed after the amount.
Click a recurring credit card payment hyperlink to display the appropriate window for the patient or account:
If the payment is part of an account or patient payment plan, the Recurring Credit Card Payment window is displayed.
If the payment is part of a patient or account budget plan, the Patient Budget Plan or Account Budget Plan window is displayed, with the CC Payment tab selected.
Click the Recurring Credit Card Payments heading to display the Recurring Credit Card Payment Details window.
The ability to add, modify, or reset payment plans is turned off by default for all users and user templates, except User ID 1 (Doctor/Doctor).
To enable this option:To enable this option:
To enable this option for an individual user, select Add, Modify, or Reset Payment Plans in the Rights by User window.
To enable this option for a user template, select Add, Modify, or Reset Payment Plans in the User Template window.
To enable payment plan overrides, select Add, Modify, or Reset Payment Plans on the Accounting 2 tab of the System Settings - Override Settings window.
For more information on setting security rights, see Setting Up Security.