You must have user permission to manage Clinician Accounts.
To add a new user:
Navigate to Change Healthcare at https://clinician.changehealthcare.com/.
Enter your username and password and then click Login. The Main window is displayed.
If you do not know your credentials, contact your implementer.
On the Admin tab, select Account Management > Manage User. The Account Management window is displayed.
Select the name of a current user from whom you want to copy the permissions for the new user.
Click Copy User. The Copy User window is displayed.
Fill in all required fields, indicated by blue dots.
For the user name, use the first initial of the first name and the full last name.
If the name already exists, a message is displayed. Add a 1 or 2 to the name so that the names are consistent; for example, p_patt, p_patt1, p_patt2.
If the new user name is created successfully, a message is displayed.
Deselect the Password Expires option.
Click Save.
In the Sensei Cloud software, configure the user name and password to match the ePrescriptions credentials.
If a user is locked out of his or her account or needs to reset the password:
If a user is locked out for three minutes or if the user is having trouble logging in, select the user and click Force Logout.
To reset a password, select the user and click Reset Password.
To inactivate or activate a user:
To inactivate a user, select the user and check the Inactive? option.
To activate an inactive user, click the arrow in the View field and select Inactive. A list of inactive users is displayed. Find the inactive user and deselect the Inactive? option.
Creating Electronic Prescriptions