Issuing a Refund
You can issue a refund for a transaction that has already been settled.
To issue a refund:
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On a patient's Financial tab, click the Till... tab. The R4+ - Till window is displayed.
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In the Type field, select Refund.
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In the Select Card Transaction for Refund section, click Select. The R4+ - Payment Manager Transaction List is displayed.
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Select the transaction and click Select. The R4+ - Till window is displayed with the amount you want to refund displayed in the Card field in the Refund Method section.
Note: You can refund a partial amount or the full amount; you cannot refund more than the amount of the transaction.
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Click Refund. The Undo Payment window is displayed.
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Click Submit. After processing has completed, the Refund Successfully Completed window is displayed.
- If the customer would like a receipt, when you see the Waiting for Selection on Device window, click Print Receipt and prompt the user to select the type of receipt on the device.
A message shows that the receipt printed successfully.
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Click Finished.