Using the PracticeWorks Utilities
This utility verifies whether there are users in PracticeWorks; however, it does not tell you which staff members are in the program. Check each workstation to see who is using the software. If you find there are no users in the software, but the Check for Users utility states that there are, it is likely that a phantom session is running in memory. Contact a Technical Support representative to remove phantom users.
It is recommended that you run this utility at the end of the day prior to your backup. Some backup programs do not run properly if anyone is in the software.
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