Making Payment Adjustments

Payment adjustments are used to correct payments posted to the ledger. Use this adjustment when:

A payment is posted for the wrong amount.
A payment is posted to the incorrect patient, responsible party, or insurance.
A check is returned from the bank due to insufficient funds.
A credit card payment is posted in error.
A payment posting error is found after the daysheet has been closed and the deposit has been made.

To make a payment adjustment:

Select the Payment Adjustment option in the Financial Functions—Adjustments window. The payments available for adjustment are displayed in the center of the window.
Select the payment you want to adjust. A default comment is displayed in the Comment section. Add a comment at the end of this comment, or select the default comment and replace it.
Click Posted in Error. The Posted in Error window is displayed, showing a description of the payment and all accounts that are affected by the adjustment.
Click OK.

Making Payment Adjustments for Returned Checks

The Payment Adjustment Input window enables you to make standard payment adjustments, as well as adjustments for checks returned by the bank due to insufficient funds. Selecting a personal check, mail-in check, traveler’s check, or post-dated check in the transaction grid activates the Returned Check button. When you identify a payment as a returned check, the Financial Functions—Adjustments window includes the option to post an NSF charge.

To make a payment adjustment for an NSF check:

Select the Payment Adjustment option in the Financial Functions—Adjustments window. The payments available for adjustment are displayed in the center of the window.
Select the payment you want to adjust. A default comment is displayed in the Comment section. Add a comment at the end of this comment, or select the default comment and replace it.
Click Returned Check. The Returned Check window is displayed, showing a description of the payment and all accounts that are affected by the adjustment.
Click OK. The NSF charge can be changed to a different dollar amount or changed to zero by entering the new amount in the NSF Charge Amount field.
Click OK, and the responsible party displayed in the window is assessed the NSF charge.