In the Patient
window, click 
. The first
window of the Payment Wizard is displayed.
In the Pay/Adj
Code field, click 
to search or type the code and
press Tab.
Select Denial.
In the Source and Claims fields, verify that the insurance policy information is accurate.
In the Transaction Date field, type the date of the transaction.
Click Next. The next window of the Payment Wizard is displayed. By default, all charges are selected as denied.
Click Next. The final window of the Payment Wizard is displayed.
From the Next Action column, select the next action.
Click Finish. The insurance denial information is saved, and the Exit Options window is displayed.
Select one of the following options:
Open Payments—Closes the Payment Wizard and returns to the Open Payments window.
Check Out Window—Closes the Payment Wizard to check out the patient.
Exit—Closes the Payment Wizard.