SoftDent, version 14.2, includes enhancements in the following areas:
A Submit Real-Time for immediate payor response option has been added to the Submit Primary and Submit Secondary windows that are displayed when you submit an electronic claim.
If you use the Real Time Claim Submission service, select this option, and click OK. The eServices window is immediately opened, and the Real Time claim submission process begins.
When the process is complete, a Claim Status window is displayed, showing whether the claim has been paid and the amount that was paid.
The report that is returned from the insurance company during Real Time Claim processing is added to the patient's document tree in the Real Time Claim Responses folder.
A Real Time Claims Capable checkbox has been added to the Information tab of the Insurance Company window. This checkbox is disabled and unchecked if your office does not use the Real Time Claim Submission service or if the insurance company does not support Real Time Claims.
See Submitting Claims for more information.
The Carestream ePayments service is in full compliance with the Payment Card Industry (PCI) Data Security Standard (PCI DSS). PCI has developed security standards for handling cardholder information, and the ePayments service adheres to the PCI DSS requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures.
When editing credit card payments, you must now click the View Credit Card Info button to review a patient's credit card information. The patient's credit card number is masked, with only the last 4 digits exposed, enabling you to see what card a patient has on file.
Several Dr Signature on File options have been added to insurance windows:
An Accept Dr Signature on File option has been added to the Claim Filing tab of the Insurance Plan window (List > Insurance Plan > Claim Filing). This setting enables you to specify whether a plan accepts Signature On File for the Billing and Treating Drs signature areas on a claim form.
A Dr Signature on File option has been added to the Status tab of the Claims window (List > Claim > Status). If the current open claim is a primary claim, this option uses the primary plan's Dr Signature on File setting. If the current open claim is a secondary claim, this option uses the secondary plan's Dr Signature on File setting. In either case, you can manually change the setting before submitting the claim.
A Dr Signature on File option has been added to the Status tab of the Completed Claims window (List > Completed Claim > Status). This option reflects the state of the claim's Dr Signature on File setting when the claim was submitted.
All SoftDent forms that are based on the standard 2006 ADA Dental Claim Form are updated to print Signature on File in box 53 (Treating Dr Signature).
All SoftDent forms that are based on the standard CMS 1500 Medical Claim Form are updated to print Signature on File in box 31 (Signature of Physician).
See Adding Insurance Plans and Checking Claim Status Information for more information.
You can now scan multiple pages into SoftDent without having to scan one page at a time or respond to multiple prompts. After you feed in all of the pages to your multi-page scanner, SoftDent creates a document containing an image of each scanned page.
See Adding a Multi-Page Document for more information.
A Cell Phone field has been added to the Patient and Account sections of the routing slip.
A new report—Patient Last Visit—has been added to the Patient Reports menu. The report enables you to produce a list of patients having a last visit date within a date range you specify.
See Running the Patient Last Visit Report for more information.
Previously, if a staff member forgot his password, it was necessary for all staff members to exit the software so that the Display Encoded Passwords utility could be run. The utility produces a list of encrypted numbers that a SoftDent support technician can use to identify the staff member's password. Now, you can access the utility without having all members log out of SoftDent.
See Recovering a Password Without Exiting SoftDent for more information.