Producing Electronic Claims Reports

After the electronic claim batch has been transmitted, the Report window is displayed, indicating reports received from the PracticeWorks electronic services clearinghouse.

It is recommended that you print all reports after every transmission. The reports include information about account balances, claim statuses, rejections, and settlements.

If you submit claims electronically, you usually receive status or rejection notices electronically. Most insurance companies do not mail written rejection notices for electronic claims, so printing the post-transmission reports is the only way to receive this information.

Using the Receive Only Option

The Receive Only option enables you to retrieve reports when you have no claims or statements to transmit. It is usually selected for the following reasons:

To verify the connection between your computer's modem and the PracticeWorks electronic services network.
To download reports or notices from PracticeWorks electronic services if you do not have any claims or statements to transmit, but would like to receive your reports.

To run this option:

From the Windows Start menu, select All Programs > CS PracticeWorks > E-Claim Processing Service. The Claim Submission window is displayed.
If claims are present, click Don’t Send All and click OK. The claims are unmarked for transmission, and you are prompted to either abort the process or retrieve reports.
Click Yes.