Using the OrthoTrac Patient Flow Module > Working with the OrthoTrac Patient Flow Module > Setting Up Patient Check-In Displays
If your office uses the Patient - Non-Photographic display option, the initial window a patient sees on the lobby computer contains a letter keypad.
Depending on the configuration of the lobby computer, the patient selects the button that corresponds to the first letter of their last name by using one of the following methods:
Typing on the computer keyboard
Using the mouse to click the letter on the screen
Using a touch-screen display
After the patient selects a letter, the system displays a list of patients scheduled for today with their appointment times. Each patient’s name and appointment time is on a button. The patient selects his/her name by clicking the appropriate button.
The user is returned to the previous view after one minute.
After the patient selects a button, the system displays a verification window with the patient name, appointment time, appointment type, and additional instructions.
The information on the verification window cannot be changed. The patient can click OK to check in, or Cancel to abort the check-in.
The Patient Flow Name Verification window automatically confirms the selected patient if left open for one minute.
After a patient is checked in, his picture or name is no longer displayed on the check-in window.
If more than one appointment is found with a matching last name, a message is displayed, asking the patient to enter his first name.
If more than one appointment is found with matching first and last names, a message is displayed, asking the patient to enter his birthdate.
If a patient has a check-in message in his chart, a message is displayed, stating that the check-in process cannot be completed and to see the receptionist to be signed in manually.
When an appointment matching all criteria is found, the system asks the patient to confirm the matching appointment by clicking OK.
Setting Up Patient Check-In Displays