Using Contact Experts and Office Expert
This section provides some tips for frequently encountered situations when using Office Expert.
When you select an Office Expert report and click the Action button, the wrong Contact Expert is displayed.
The correct Contact Expert is not linked to the selected Office Expert report. Link the correct Contact Expert to the report using the instructions in Linking Contact Experts with Office Expert.
OR
The correct Contact Expert does not exist. Create the Contact Expert using the instructions in Creating Contact Experts, and then link the new Contact Expert to the report using the instructions in Linking Contact Experts with Office Expert.
The Last Action column in the Office Expert Suggestions window indicates an action was taken even though you took no action.
Clicking the Action button indicates to Office Expert that the suggested action is performed.
Office Expert indicates no action was taken when you took action.
The Details button does not track actions.
The report totals in the Office Expert Suggestions window differ from totals in other reports.
Any changes made to the data are reflected the next time you update Office Expert.
OR
Some reports enable you to select criteria which can differ from the criteria specified in the Office Expert Setup window. For example, some Office Expert reports are based on the number of patients, while other reports are based on the number of occurrences.
OR
The ranges specified for the Office Expert report are not consecutive. Open the Office Expert Setup window to ensure the ranges for each category are consecutive.
Using Contact Experts and Office Expert
Contact Experts and Office Expert -- Terminology and Concepts