Reversing an ePayments Secure Credit Card Payment

If a transaction has already been settled, use ePayments Secure to issue a refund. If the transaction has not been settled, void it from patient’s ledger.

Refunding the Payment

To refund a credit card payment:

In the Patient Window, click . The Payment/Adjustment Entry window is displayed.
In the Pay/Adj Code field, select the credit card refund code and press the Tab key. Credit Card is automatically populated in the Method field.
In the Amount field, enter the amount of the transaction being refunded to the credit card.
Use the Previous Payment list to select the payment to void, and then click Next. When the charge has been voided, the Undo Payment window is displayed with the message: Void Successfully Completed.
Click Finished. You are prompted to print a receipt.

A refund can be issued only to the credit card on which the original charge was made.

Voiding a Payment

To void a payment that has not been settled:

From the Patient window, select Workspace > Ledger.
Select the payment to void.
Right-click the payment and select Delete.