Entering Payments, Adjustments, and Insurance Denials
Adjustments are made for many reasons, including writing off balances, issuing discounts, writing off bad debts, and issuing refunds. You can make any type of adjustment at any time through the Payment Wizard. Adjustments can also be entered during the payment entry process.
To enter an adjustment:
In the Patient window, click . The Payment/Adjustment Entry window (Payment
Wizard) is displayed.
In the Pay/Adj Code field, click
to search, or type the
code and press Tab.
In the Amount field, type an adjustment amount.
If you are entering a refund, and your practice uses WinOMS to print refund checks, select Print Refund Check.
Click Next. The second window of the Payment Wizard is displayed.
In the Apply column, type the appropriate adjustment amount to distribute the adjustment to specific charges.
Click Next. The third window of the Payment Wizard is displayed.
From the list in the Next Action column, select the next action.
From the Billing Category drop-down list, select the appropriate billing category, if applicable.
Select the appropriate checkbox to change the billing indicator, if applicable.
Click Finish. The Exit Options window is displayed.
In the Exit Options window, select one of the following options: