Managing Claims in the Electronic Claims Insurance Queue

To access the Electronic Claims Insurance Queue window, select Billing > Insurance Processing > Create Electronic Claims Batch.

The Electronic Claims Insurance Queue window indicates whether an attachment is required for a claim, or if it has already been sent or received by NEA.

If an attachment is required, the claim is automatically put on hold so it cannot be transmitted before the attachment is sent. If you manually remove the On hold status and send the claim electronically, the NEA Status changes to Ignored.

The NEA Status column displays one of the following statuses for each claim:

You can highlight a claim in the queue, right-click, and select from the following actions:

Change NEA StatusChange NEA StatusDepending on the status of the claim, enables you to select Ignored or Required.

Create/Edit Claim AttachmentCreate/Edit Claim AttachmentDisplays the Create NEA Attachment for Claim window.

Delete Claim AttachmentDelete Claim AttachmentDeletes the selected attachment from the claim.

View Claim Attachment HistoryView Claim Attachment HistoryDisplays the Claim Attachments window.

Submit AttachmentsSubmit AttachmentsSubmits saved attachments to the NEA FastAttach service.

Update Claim NEA StatusUpdate Claim NEA StatusUpdates the attachment status of unsent NEA claims to either In Progress or NEA#xxxxxxx.

Click Details to display the Claim Detail window for the selected claim.

 

Related Topics

NEA FastAttach Software Integration Module

Setting Up the NEA FastAttach Software Integration

Creating an NEA FastAttach Software Attachment for a Claim

Displaying the Attachment Status in Practice Central