Using the Experts > Using Contact Experts
To display the Contact Expert, select Experts > Contact Experts. The Contact Expert window is displayed.
This information is displayed for each item in the Contact Expert list:
Date when the expert was created
Type of expert
Description of what the expert does
Name of the user assigned to complete the task or All Users
Status of the expert
When you open the Contact Expert window, all active Contact Experts are displayed for the current user. To change the display, select one of the buttons at the top-left of the window: All, Complete, or Active.
Setting Contact Expert Preferences