eServices > Using the ePostings Service

Viewing the Original ePostings Data

The eServices clearinghouse sends your office a file containing the ePostings information from the insurance company. You can think of this file as an electronic EOB—it lists the details as to why the insurance company paid what it did for a particular claim.

• When you view the original ePostings data in the ePostings Payment Viewer or Completed ePostings Payment windows, the information for all claims included in the payment is displayed; therefore, the file can be large. Use the scroll bar or search feature to view information for a specific claim.

To view the ePostings data sent from the insurance company:

1. Navigate to one of the following windows:

2. ePostings Payment Viewer window

3. ePostings Payment Detail window

4. Completed ePostings Payment window

5. Completed ePostings Payment Detail window

2. Select a payment or claim, and select View Original ePostings Data from the Options menu. The ePostings payment file is displayed.

3. To find information for a specific patient in the ePostings Payment Viewer or Completed ePostings Payment windows, use the scroll bar to scroll through the pages.

OR

Do the following:

2. Click the Find button. The Find window is displayed.

3. Type the patient's last name in the Find field and click Next.

4. Use the scroll bar to view the patient information.

4. To print the ePostings file, click Print. The Output Options window is displayed. Select an output, click OK, and click Print.

5. Click Close.