Using the KIOSK Check-In Module

Monitoring Checked-In Patients

You can view a list of the patients who check in via the KIOSK module by using the Monitor KIOSK Check-In window. The window displays the patient name, appointment time, operatory, and, if applicable, the reason the patient needs front-desk assistance.

Depending on how you have configured the window, you can display all patients who have checked in using the KIOSK module or only those patients who need a HIPAA acknowledgement or who have a check-in TeamTalk note.

• The office staff must complete the check-in process for all patients displayed in the Monitor KIOSK Check-In window.

To view the Monitor KIOSK Check-In window:

Select Monitor KIOSK Check-In on the Options menu while in the InOffice windows.

Tip

To configure the Monitor KIOSK Check-In window:

In the Monitor KIOSK Check-In window, click Settings and select one of the following:

• Monitor all patients:

  Displays all patients who have checked in using the KIOSK module.

  • When this option is selected, the office staff must complete the check-in process for each patient by clicking Complete KIOSK Check-In.

• Monitor patients needing assistance:

  Displays only those patients who must sign a HIPAA acknowledgement or who have a check-in TeamTalk note.

  • When this option is selected, the office staff must complete the check-in process for each patient needing assistance by clicking Complete KIOSK Check-In. Patients who do not need assistance are completely checked in, and no further action is required.

  The following reasons can display:

  • HIPAA—The patient must sign a HIPAA acknowledgement.

  • TT Notes—The patient has TeamTalk notes.

  • HIPAA, TT Notes—The patient must sign a HIPAA acknowledgement and has TeamTalk notes.

To complete the check-in process for a patient:

Select a patient in the list and click Complete KIOSK Check-In, or double-click the patient's name. The patient is checked in for his appointment, exactly as if you performed the check-in from the InOffice or Scheduler window.

If the patient has TeamTalk notes or a HIPAA Acknowledgement reminder, message windows informing you of this situation are displayed, and you would proceed as you typically would to resolve the issue.