If you are using ePayments and have your credit card processing set to Enabled for Providers, you can post one refund per billing provider with a single swipe/insertion/tap.
To post a refund for multiple providers:
Select an option:
In the Account window:In the Account window: Transactions. The Transactions window is displayed. Click Payments.
The Payments window is displayed.
Click Refunds in the Select Operation section. The Payments - Refund Credits window is displayed. The default credit refund code is displayed in the Code drop-down list. The total in the Amount field is updated as you add each refund amount to the list.
Note the Amounts to be refunded section for each billing doctor is displayed to the right of the Payment Information section.
In the bottom section of the window, type the refund amount for each patient due a refund. Note that refund amounts for the same doctor are reflected in the Amounts to be refunded section displayed to the right of the Payment Information section. To add a note, select the Notes column for the transaction and type the information.
Click Post. The Carestream ePayments Undo Payment window is displayed. The Undo Charge Amount field is populated with the refund amount for the first provider.
The Carestream ePayments Undo Payment window is displayed for each billing provider.
Click Submit. The Carestream ePayments Secure Undo Payment window is displayed, and the Undo Charge Amount field is populated with the refund amount for the second provider.
Since the refund is going on the same credit card, click Last Card Used to use the credit card information, and click Submit.
Repeat for all remaining refunds.
Click Finished. The ePayments Secure—Select a Print Device window is displayed.
Select the device (System Tray App) if necessary, and click Print. The Payment Receipt window is displayed.
Select a printer from the drop-down list, and click Print.