If there are multiple providers in your practice using separate merchant accounts for credit card processing, you must enable processing for each provider.
To enable credit card processing by provider:
From the SoftDent main menu, select File > Practice. The Practice Information window is displayed.
Select Enable Credit Card Processing from the Options section of the Express bar or Options menu. The System Settings - Enable CC Processing window is displayed.
Select Enabled for Providers, and then click OK. The Practice Information window is displayed.
Select List > Provider. The Provider List window is displayed.
Double-click a provider to display the provider’s settings.
In the Credit Card Processing section, select Participating Provider and click OK. The Link TSYS Merchants window is displayed.
The tray app device must be set up and running when credit card processing is enabled by provider.
Select the merchant ID from the drop-down list, and click OK.
Click OK.
Repeat these steps for each provider.