Setting Up Communications

To set up communications:

Select Insurance > eServices. The eServices window is displayed.
On the menu bar at the top of the window, select Setup > Modem. The Modem Settings window is displayed.
In the Provider TIN field, type the provider’s tax ID number (TIN).
The provider TIN is the practice tax ID number, the provider’s tax ID number, or the provider’s Social Security number. If the TIN is not the same number indicated on the eServices enrollment form, contact an eServices representative.

In the Account No. field, type your eServices account number.
Select from the following:
To enable eServices submissions over the Internet:
Select Internet File Transfer settings. Each computer using eServices must have an active Internet connection.
1. Internet security in the Microsoft Windows operating system should not be set higher than medium, and cookies should be enabled.
To enable eServices submissions using a modem:
1. In the Com Port field, select the modem’s communications port from the drop-down list.
2. In the Baud Rate field, select the modem’s speed from the drop-down list.
  
  Note: Transmissions are accepted from modems with Baud rates of 2400 through 57600.
1. In the following fields, keep the default settings:
2. Parity:None
3. Data Bits:8
4. Stop Bits:1
5. Transmit:4000
6. Receive:100
7. Script Match:9
8. Retries:40
1. In the Phone Number field, verify the eServices telephone number. If you must dial 9 to make an outside call, type 9 and a comma before the number; for example, 9,1-800-000-0000.
  
  Note: The default setting is the toll-free eServices network number.
1. In the Phone Type field, select Tone or Pulse, depending on your telephone service.

In the remaining fields, keep the default settings unless instructed to change them by a technical support representative.
Click OK.

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