eServices > Using the ePayments Service

Posting a Refund to Multiple Credit-Card-Enabled Providers

If you are using ePayments and have your credit card processing set to Enabled for Providers, you can post one refund per billing provider with one card swipe.

To post a refund for multiple providers:

  1. Select an option:

  2. In the Account List window:

  3. In the Account window:

  4. In the Patient List window:

  5. In the Patient window:

The Payments window is displayed.

  1. Click Refunds in the Select Operation section. The Payments - Refund Credits window is displayed. The default credit refund code is displayed in the Code drop-down list. The total in the Amount field is updated as you add each refund amount to the list.

Note the Amounts to be refunded section for each billing doctor is displayed to the right of the Payment Information section.

  1. In the bottom section of the window, type the refund amount for each patient due a refund. Note that refund amounts for the same doctor are reflected in the Amounts to be refunded  section displayed to the right of the Payment Information section. To add a note, select the Notes column for the transaction and type the information.

  2. Click Post. The Carestream ePayments Refund Authorization window is displayed. The Amount field is populated with the refund amount for the first provider.

  3. The Carestream ePayments Refund Authorization window is displayed for each billing provider.

  1. Type the card holder name, account number, expiration date, and zip code information and click OK. The Carestream ePayments Refund Authorization window is displayed, and the Amount field is populated with the refund amount for the second provider.

  1. Since the refund is going on the same credit card, click Last to use the credit card information you typed for the first provider, and click OK.

  2. Repeat for all remaining refunds.