eServices > Using the ePayments Service

Issuing Credit Card Refunds

To issue a credit card refund:

1. In the patient Transactions List window, select Payments from the Options section of the Express bar or Options menu. The Payments window is displayed.

2. Select Refunds from the Select Operation section. The Payments - Refund Credits window is displayed. The default credit refund code is displayed in the Code drop-down list.

3. To add a note, select the Notes column for the transaction and type the information.

4. Click Post. The Carestream ePayments Refund Authorization window is displayed.

5. Swipe the card, or manually enter the information.

6. Do one of the following:

• For a VISA card only: Click Submit. Note: This change, required by VISA, is effective as of November 2019.

• For all other card types, click OK.