The Till window is used to make adjustments to patients' balances. If the patient's balance is in credit, the overpayment can be returned by using the Refund option.
If the patient is due a repayment, and their balance is showing money owed, or a zero balance:
Give the patient a Credit Note for the amount to be refunded.
Use the Refund option to return the money to the patient.
To cancel incorrect payments and Sundry Sales transactions, click Cancel Selected Items on the patient's Financial tab.
Charges for treatment items, refunds, credit notes and discounts cannot be cancelled. To correct any problems with these options:
Give the patient a Credit Note for the amount to be refunded.
Use the Refund option to return the money to the patient.
If you create or cancel transactions to fix account balance problems, make sure that you add appropriate notes about the transactions stating the reason that they have been made.