Performing Financial Functions > Using the Financial Functions -- Adjustments Window > Making a Refund/Overpayment Adjustment
Following are some things to remember when working with refund/overpayment adjustments:
If you need to reverse a refund to a credit card that has not been settled, after posting the reversal adjustment, you must manually remove the transaction from the OrthoTrac Credit Card Processing Pending Transactions window.
If the original refund has been settled, instead of reversing the refund, post another credit card payment and include a ledger comment to indicate the reason for the transaction.