Using Additional Modules, Products, and Services > Additional Products > Smart Call

Accessing Smart Call Reports

The call summary report displays the following information:

• The total number and average length of calls taken by hour.

• Number and average length of calls taken by hour by caller type.

• Number and average length of calls taken by hour by staff member.

• Number and average length of calls taken by hour by extension.

You can specify the date range and location to view on the call summary report.

To access the call summary report:

1. Click Reports > Miscellaneous > Smart Call Summary Report. The Call Summary Report window is displayed.

2. In the Print call history fields, type the date range you want to view.

3. Select one of the following options:

• All Locations

• Single Location

• After selecting Single Location, you must select a location from the drop-down list.

4. Click OK to generate the call summary report.

Related Topics

Using the Smart Call Integration