Troubleshooting

Quick Troubleshooting

Occasionally, malfunctions can occur during use in the event of an incorrect action. An error message is displayed on the popup on the Acquisition interface System Status Screen.

The following table lists the information messages, their description and the action to take:

IMPORTANT: If an Error Code message is displayed, the malfunction persists or more serious conditions occur, contact a qualified technician. When you call the qualified technician, have the following information ready:

Model Serial Number
Error Code Message

Table 1 Error Code Message

Error Code	Error Message	Description	Action
Err_S_GEN_36865	Handswitch was released before the end of exposure.	The user has released the exposure button prematurely.	Relaunch the acquisition and hold the exposure button until the end of the acquisition cycle.

Table 2 Information Messages

Message	Description	Action
X-ray tube cooling	Cooling in progress.	Wait until the Generator Cooling Indicator on the Acquisition interface reaches zero.
Thermal security	Cooling in progress.	Wait until the Generator Cooling Indicator on the Acquisition interface reaches zero.
Release handswitch	The acquisition has ended.	Release the exposure button of the X-ray remote control.
Start the acquisition	The acquisition has been launched.	Keep pressing and holding the exposure button.
Upgrade of the firmware	The system is being upgraded.	Wait for completion of the upgrade.
I 9	The Cephalometric sensor is in the cooling process.	Wait until the Ready Indicator LED is green.
I 5	The position of the head clamps do not match the selected exam program.	Position the head clamps manually for the selected exam.
I 17	The sensor is in the positioning process for either panoramic, 3D or Ceph mode.	Wait for the end of the positioning process.