If insurance forms are not printed during the patient checkout process, they can be batch printed or electronically submitted. Some offices make this part of their end-of-day activities.
The Insurance Processing Queue option in Practice Central displays the default set by that computer. If this option is set as the default, the Practice Central window displays an Insurance Processing Queue list from which you can access those claims waiting for action.
To filter insurance claims from the Insurance Processing Queue window:
Select Billing > Insurance Processing > Queue. The Insurance Processing Queue window is displayed.
Use the drop-down lists to select the Office, Provider, and Form #.
In the Plan field, select the appropriate plan from which you need to view the claim.
The Save button at the top of this window enables you to create a default based on the filter criteria selected in the current search. Click this button to create a default display. The default settings are saved for each workstation.
Select the appropriate Filtering Options checkboxes for the criteria you want to filter. If you select this display as your default, all filtering options you select are included as the default option. If you print from the Insurance Processing Queue window and have filtered from here, only the claims in that filter print.
Changes to the Insurance Processing Queue window are saved upon re-entry.
Click Print.
While in the insurance queue, you can view those claims that have a problem. A Warning icon is displayed in the Status column in the Insurance Queue window when there is an issue with the attached claim. This prompts you to refrain from processing them until the issue is resolved.