eServices > Using the eForms Module

Using the eForms-Enabled Kiosk

Using the eForms-Enabled Kiosk, your patients can check themselves in and fill out eForms in your office. The kiosk enables patients to fill out forms from start to finish in your waiting room, and it also enables patients to complete and sign forms they have filled out on the Web at home.

• If you are not using an iPad, you must use the Topaz signature pad to have patients sign forms. Follow the installation instructions with the pad, and select the Use Topaz Electronic Signature Pad option in the Startup Preferences window before using the pad.

You can run the kiosk in either of two modes:

• Kiosk—Displays a sign-in window, which enables patients to access their Welcome page and complete forms. This option is typically used when the kiosk software is running on a desktop computer.

• Patients can check in and access their forms up to an hour before and an hour after their appointment time.

• Reception Sign In—Requires a staff member to sign in the patient. This option is typically used when the kiosk software is running on an iPad, and a staff member will hand the iPad to the patient.

The kiosk can be used in several workflows:

• Workflow 1: Reception Sign In Mode:

  • The patient fills out forms online at home (though he might opt to wait until he is in the office).

  • The patient arrives, and a staff member selects the patient's name on the iPad.

  • The iPad sends the practice management software a request to check in the patient.

  • If the patient has eForms to complete, a web browser opens, and the patient's welcome page is displayed.

  • The staff member hands the iPad to the patient to complete the forms.

  • The patient completes the forms. If a form requires the patient's signature, he electronically signs the form using the stylus and returns the iPad to the front desk.

• Workflow 2: Kiosk Mode:

  • The patient fills out forms online at home (though he might opt to wait until he is in the office).

  • The patient arrives, completes the fields in the Sign In window, and clicks Sign in.

  • The kiosk sends the practice management software a request to check in the patient.

  • If the patient has eForms to complete, a web browser opens, and the patient's welcome page is displayed.

  Note: If the patient does not have eForms to complete, a message is displayed, and the patient can return to the waiting area.

  • The patient completes the forms. If a form requires the patient's signature, he electronically signs the form at the kiosk using the signature pad.

  • The patient clicks Sign Out and takes a seat in the waiting room.

• Workflow 3: Concierge:

  • The patient fills out forms online at home (though he might opt to wait until he is in the office).

  • The patient arrives, and a staff member checks the patient in and fills out the forms while speaking with the patient, using either the kiosk mode or the reception sign-in mode.

• The front desk staff completes the kiosk check-in process using the Monitor KIOSK Check-In window. See Monitoring Checked-In Patients for more information.

Related Topics

Monitoring Checked-In Patients