To check the status of an unpaid electronic claim, follow these procedures:
Review your transmission summary reports and verify that the claim was sent electronically.
Review your daily reports and check for rejected claims, requests for additional information, or error messages.
Check the payer ID number. If you find an error, enter the correct number and then cancel and resubmit the claim.
Check the group number. If you find an error, enter the correct number and then cancel and resubmit the claim.
Check the status of the claim online.
Contact the insurance company and provide the following information:
Verification that the claim was sent electronically
Insured party’s first and last names
Insured party’s insurance ID number
For BlueCross BlueShield patients, the member number
Patient’s first and last names
Date of service
Amount of claim
Contact an eServices support representative and provide the following information:
Your SoftDent account number
Insured party’s first and last names
Insured party’s insurance ID number
For BlueCross BlueShield patients, the member number
Patient’s first and last names
Date of service
Date the claim was submitted electronically
Amount of claim
Patient control number, which is a 17-digit number found on the Transmission Summary or Transmission Log reports
Support representatives cannot check the status of claims that are more than 60 days old.