If you cannot find an answer to your question in the online help, in the Carestream Dental Institute, or by using the virtual agent, you can contact a support representative for assistance.
To facilitate your call, have the following information ready:
Your customer ID number
The version number of your software
The number of computers in your practice including the server
The operating systems that are running on the affected computers
When the issue started
Whether the office has recently installed any updates
Note: The customer ID number is also known as the client ID number, the support ID number, or the account number.
To find your customer ID number:
From the Help menu, click About SoftDent. The About window is displayed.
Click Show License Details. The License Details section of the window is displayed.
Locate the customer ID number.