Setting Up Patients

Deleting Duplicate Patients

• Only employees with the appropriate security rights (typically front desk users or office managers) can delete patient records.

To delete a duplicate patient record:

1. Select an option:

2. From the List menu:From the List menu:Select Patient. The Patient List window is displayed.

3. In the Power Bar:In the Power Bar:Select Patient List Window. The Patient List window is displayed.

4. In the Account List or Account window:In the Account List or Account window:Select Patients from the Options section of the Express bar or the Options menu. A Patient List window containing all of the patients associated with the account is displayed.

5. In the InOffice window:In the InOffice window:Select Patient from the Options section of the Express bar or the Options menu. The Patient List window is displayed.

6. In any window:In any window:Press Ctrl + O. The Patient List window is displayed.

2. Determine which of the duplicate patient records contains the least amount of information (charges, procedures, etc.), and manually re-enter the work from that ledger onto the ledger of the record you want to keep.

• Be sure to move any charting information, documents, or images that might be attached to the record you are deleting, as these items will be deleted also.

3. Return to the list window using one of the above options, select the record you do not want, and click Delete. The Delete Account or Patient Wizard window is displayed.

4. Select Delete Account/Patient and click OK. A message that asks you whether to print the patient details is displayed. To print the details and transactions, click Yes. The details are printed. A message that informs you of the patient balance and asks you to confirm the deletion of the patient record, details, and transactions is displayed. To delete the patient and transactions, click Yes.

• When you delete a duplicate patient record, an audit trail entry is created. The name of the user who deleted the record is recorded.