Troubleshooting

After triggering the X-rays, no image is displayed.

• Make sure that is displayed in the Dental Imaging Software toolbar indicating that an RVG sensor is connected to the workstation and is ready for acquisition.
• Make sure that  is displayed in the RVG FMS Acquisition interface indicating that an RVG sensor is connected to the workstation and is ready for acquisition.
• Make sure that  is displayed on the screen of the RVG Connect unit indicating that an RVG sensor is connected to the workstation and is ready for acquisition.
• Make sure the RVG sensor is correctly aligned with the X-ray source.
• Make sure the settings of the X-ray source are correct.
• Make sure that the RVG sensor is connected to a USB 2.0 port that is connected directly to the motherboard (generally located on the back of the workstation).

The image is pale and grainy.

• The exposure time is too short; increase it (see Single Image X-ray Exposure Times).
• The X-ray source is too far from the patient with respect to the selected dose.
• Check the contrast and brightness settings of the monitor and ensure there are no reflections on the screen.
• The X-ray source voltage is too low; have the X-ray source checked.

The image is too dark.

• The exposure time is too high; lower it.
• Check the monitor settings (contrast and brightness) and ensure there are no reflections on the screen.

The image is blurred.

• Patient moved during exposure.
• X-ray source head was not stable.
• Use an image filter to enhance the contrast.

The image is white.

• X-ray dose is insufficient.
• Ensure the X-ray source is producing X-rays; have it checked by a certified technician.

RVG connection status is .

When an RVG sensor is connected to the workstation, an RVG icon is displayed in CS Imaging Software (see General Software Overview). the color of the icon shows the connection status.

When the icon is red, an error has occurred and an error message will be displayed in a popup window.