Configuring OrthoTrac > Using the eServices Setup Window > Setting Up the OrthoTrac Real Time Transaction Services
The claim status service is used with an internet connection and is only available if your office uses the electronic claim service.
To enable the claim status service:
Select Functions > Maintenance/Set-up > eServices Setup from the menu bar. The eServices Setup window is displayed.
Ensure that Electronic Claims Service is selected, and click the Electronic Insurance Claim Status option.
Click Close.